Your Fi Device can obtain your pet's location from four different connection sources. It's important that your pet's Fi Device can access the proper connection state to receive accurate data.
Hierarchy of Connection Sources
Your pet's Fi Device is smart; it will always prefer the connection source that consumes the least amount of power in this order:
- Fi Base
- Fi App
- Wi-Fi
- GPS/LTE-M
If your pet's device is connected to a more power-intensive mode and it comes within range of a connection source that consumes less power, it will automatically switch.
For example, a Fi Device that's reporting its location via LTE-M and comes into range of an owner with the Fi App on their smartphone will automatically connect to the Fi App and turn off the GPS/LTE-M chips.
A Fi Device will never disconnect from a low-power source for another unless the first source is no longer available.
For example, if two owners are next to one another and your pet's device is connected to one owner, your Fi Device will remain connected to that owner until they are out of range.
Recommended Connection Sources For Different Locations
| Your Pet's Location & Device Type | What Is the Best Connection Source? | What are the benefits? |
Indoors |
Fi Base |
If your pet is indoors, the best connection source is the Fi Base. The base will provide the most accurate tracking and best overall battery performance. |
| Indoors | Wi-Fi | Your pet's device should have access to the Wi-Fi network whenever possible. This will ensure accurate location reports and avoid powering on the GPS/LTE-M chips unnecessarily. |
| Outdoors, on a walk | Fi App |
Essential for proper walk tracking and overall performance. |
| Outdoors, away from an owner | GPS/LTE-M | With a Fi Membership, if your pet is outdoors and away from any caretaker, your Fi Device will power on its GPS/LTE-M chips and provide their remote location. |