Yes, Fi offers an upgrade program where you can upgrade your current Fi Collar to a Series 3 Fi Collar. You can upgrade within the Fi App.
The Series 3 upgrade includes the following:
- Series 3 Fi Collar - in your preference of color and style
- Series 3 Fi Base
- A pre-paid Fi Membership, enabling your Fi Collar, which gives you access to the Fi App. This includes 24/7 location tracking, personalized behavioral insights, and reports about your dog.
- Subscription coverage for your current Fi Collar until your Series 3 Fi Collar is delivered.
Sizes between our Fi Series 1, 2 and 3 are slightly different. Ensure you order the right size collar for your dog. See: What Size Fi Collar Should I Order?
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Steps to Upgrade in the Fi App
First, please ensure you're running the most up-to-date version of the Fi App. You can check this in your phone's app store. If there is a newer app version, you will be prompted to update the app.
1. Open the Fi App.
2. Tap the Live Tab in the bottom left hand corner:
3. You will see one of two blue Upgrade Today banners:
4. Next, follow the prompts to order your dog's Series 3 Collar Kit.
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What Can I Do With My Previous Fi Collar?
Once your upgraded Series 3 is delivered, you will want to unlink your previous collar and activate the Series 3. Your dog’s profile will automatically transfer to their new Series 3 Fi Collar. After you unlink your previous collar, you can use it on a different dog or save it to use at a different time.
If you decide to use your previous collar on a different dog, in order for the collar to work, you’ll need to reactivate the collar on the new dog's profile in the Fi App. We highly recommend purchasing a Fi Subscription to get the most out of the collar.