Testing Lost Dog Mode

Time: 30 minutes

Before starting the test:

1. This test will require knowledge of how to turn Bluetooth OFF on your smartphone.
2. Notify any other owners or dog walkers on your account that you are running a Lost Dog Mode test. They will receive notifications that the dog is "Lost" during testing and should be aware that you are testing.
3. The Lost Dog Mode test will mimic what would happen if your dog were actually lost. For this reason, if your dog is a known escape artist who likes to visit a particular area, you should plan to test in this area. If you want to understand coverage near a particular Safe Zone, plan to test around the Safe Zone. 

Start the test:

1. Open the Fi App.

2. Tap the Live Tab in the bottom left-hand corner of your screen:

   

3. Tap the Map Preview:  
   
   
4. This will open a map showing your dog's latest known location. Tap Track Lost Dog:
   
   
   • Depending on the series of your Fi Collar:
     • Series 3 - Once you click Track Lost Dog, Live Tracking in Lost Dog mode is activated. Your dog's GPS & LTE-M location is updated in real-time, with live location updates shown in the Fi App:
          
          
       
     • Series 2 - Once you click Track Lost Dog, the original Lost Dog Mode is activated. Your dog's GPS & LTE-M location attempts to increase to once per minute, and will show your dog's most recently reported location in the Fi App.
       
   • Your dog's collar light will not be activated in Lost Dog Mode.
     
     • If you need to see your dog's collar, you can switch the light on by tapping the light switch (shown on the live map) to turn it on. 
     •  This will make your dog easier to spot at night or in low visibility conditions. 
       • Please note, it can take a few minutes for the collar light to activate:
         
         
       • The LED light will drain your dog's Fi Collar battery faster - so keep an eye on the battery level:
         
         
5. Next, go to your phone's Bluetooth settings and toggle Bluetooth OFF. 
   • The Fi Collar relies on a Bluetooth connection to "see" your mobile device. Turning Bluetooth off will force the collar to rely solely on GPS and bypass any connection to your phone’s location. During the test, you will not be able to open the Fi App, which requires Bluetooth to be turned on. 

6. Take your dog for a 20-30 minute walk outside the Safe Zone. 

7. During your walk, you likely won't see notifications because the phone's Bluetooth will be off, but you or another owner may receive notifications with GPS location reports:
   
   
8. After a 20-30 minute walk + once back in your Safe Aone, turn Bluetooth back on. 
9. Open the Fi App and turn off Lost Dog Mode by tapping End Live Tracking.
   
10. Tap Yes:
    
11. Tap I was just testing:
    
    
12. Tap on the arrow in the upper-left corner to return to the Live Tab:
    
    
13. On the Timeline Tab, you may have a walk card with a general idea of updates and known GPS locations received from the collar:
    
    
    • If you tap on the Walk Card, it will open a map view with more details of where your pet was during the walk:
      

14. The test is complete. If your test generated a Walk Card, you can verify the accuracy of the GPS locations received from the collar in the app.

To test Lost Dog Mode, the Fi Collar needs to power on the GPS/LTE-M chips and cannot be in the range of the Fi App. To simulate an escape and test, you'll want to arrange for a friend to walk your dog.

Time: 30 minutes

Before starting the test:

1. Arrange for a walker to take your dog on a 30 minute walk without you. 
2. Notify any other owners or dog walkers on your account that you are running a Lost Dog Mode test. They will receive notifications that the dog is "Lost" during your testing, and they should be aware that this is just a test.
3. The Lost Dog Mode test will mimic what would happen if your dog were actually lost. For this reason, if your dog is a known escape artist who likes to visit a particular area, you should plan to test in this area. If you want to understand coverage near a particular Safe Zone, plan to test around it.

Start the test:

1. Open the Fi App.

2. Tap Live Tab in the bottom-left corner of your screen:

   

3. Tap the Map Preview:  
   
   
4. This will open a map showing your dog's latest known location. Tap Track Lost Dog:
   
   • Depending on the series of your Fi Collar:
     • Series 3 - Once you click Track Lost Dog, Live Tracking in Lost Dog mode is activated. Your dog's GPS & LTE-M location is updated in real-time, with live location updates shown in the Fi App:
          
          
       
     • Series 2 - Once you click Track Lost Dog, the original Lost Dog Mode is activated. Your dog's GPS & LTE-M location attempts to increase to once per minute, and will show your dog's most recently reported location in the Fi App.
       
   • Your dog's collar light will not be activated in Lost Dog Mode.
     
     • If you need to see your dog's collar, you can switch the light on by tapping the light switch (shown on the live map) to turn it on. 
     •  This will make your dog easier to spot at night or in low visibility conditions. 
       • Please note, it can take a few minutes for the collar light to activate:
         
         
       • The LED light will drain your dog's Fi Collar battery faster - so keep an eye on the battery level:
         
         
         
5. Have the person walking the dog begin their 30 minute walk outside the Safe Zone:
   • Ensure the person walking the dog does not have the Fi App open and running in the background. It should be closed (so the collar cannot connect to their mobile device).
6. During their walk, you may receive notifications with GPS location reports:
   
   
7. We suggest talking to the person on the phone while they walk your dog. That way, you can let them know the location the notification is showing to confirm accuracy.
8. Once they return home from the 30 minute walk, turn off Lost Dog Mode by tapping End Live Tracking:
   
   • Tap Yes:
     
   • Tap I was just testing:
     
     
   • Tap on the arrow in the upper-left corner to return to the Live Tab:
     
     
   • On the Timeline Tab, you may have a walk card with a general idea of updates and known GPS locations received from the collar:
     
     
     • If you tap on the Walk Card, it will open a map view with more details of where your pet was during the walk:
       
       
9. The test is complete. If your test generated a Walk Card, you can verify the accuracy of the GPS locations received from the collar in the app.