If your Fi Device is online, the Fi App can assist in guiding you to its location. Use the guidance below to help locate the Device based on its current connection source.
Locating Your Device by Connection Type
Connected to the Fi Base
The device is nearby, typically within 30 metres of the Fi Base, as the connection is via Bluetooth. Start your search indoors or around the area where your Fi Base is located.
Connected to a Mobile Device
The device is very close to you, within approximately 30 metres, as it connects via Bluetooth to your phone. Check around your immediate vicinity.
Connected to Wi-Fi
The device is indoors or near your home, as it can connect to your Wi-Fi network.
Check the area associated with the Wi-Fi location, focusing indoors or near your home.
Connected to GPS or LTE-M
Open the Live Tab in the Fi App to see the most recent GPS location. The displayed location is accurate to within 18 metres, so check the area shown on the map preview.
Additional Tips
- When searching at night or in dark locations, toggle on the device light to increase visibility.
- Try searching between couch cushions or anywhere your pet likes to relax if the device was lost after being removed indoors.
- If your pet loves stashing treasures, check their bed or favourite hangout spot; it might just be hiding there!
Still no luck? Reach out to Fi Customer Experience for assistance with replacing a lost device.