Adding a Fi Base to Your Fi App

1. Open the Fi App.

2. Tap your dog avatar in the lower-right corner. Once you are in the dog profile, tap the 3 stacked lines to open the Menu:

3. Tap Bases:

4. Tap the + button in the upper right corner to add a new base:

• • Please note, these steps are only to add a new Fi Base. If you are trying to reactivate or troubleshoot a base previously added to your account and displayed in your bases menu, see: Troubleshooting: Your Fi Charging Base Appears to be Offline.
    

5. Plug in your Fi Base. In the app, you'll see a loading screen while the app scans the area for your base:

6. Once your base is activated, if you don't already have a Wi-Fi Network set up, it will ask you to set up your Wi-Fi Network. Tap Continue:

7. Once the app scans the Wi-Fi networks, a list of available networks will pop up. Tap your network from Choose a Network: 

• Note: The Fi base only connects to 2.4GH Wi-Fi networks

8. Enter your network's Wi-Fi password within Join Network and then tap Connect:

9. If Wi-Fi connects properly, you will get a screen saying Your Fi Base is all set!

10. The app will ask you to set up a safe zone, see: What is a Safe Zone?

11. If you have previously created a safe zone, the app will ask if you want to choose an existing safe zone:

• • You can choose an existing safe zone, or you can create a new one by tapping + Add a safe zone:

12. If you do not have an existing safe zone, we'll automatically suggest an address based on your current location. You can type in a different address if needed. Once the proper address is shown, tap Save:

13. Within Safe Zone Setup, you will need to Name your safe zone. Pick a unique name that describes the location, such as Home. See: How Do I Setup and Edit a Safe Zone? for more information. Tap Next:

14. Once completed, the app will say Base Configured. Tap Continue to exit the screen.

Repeat as needed for additional bases. 

To troubleshoot your Fi Base activation:

1. Restart your phone.
2. Unplug and replug the base into a working outlet. 
3. Try activating again by following steps in the "Adding a Fi Base to your Fi App" section.
   • Please note, your Series 3 Base indicator light should show a pulsing yellow light.
     • If it does not or activation fails, reset the base following these instructions.
     • Confirm the base has power by placing your Fi Collar on the base; the collar should light up.
     • Retry activation following steps in the "Adding a Fi Base to your Fi App" section.
       • If your collar does not light up while on the base or if the Series 3 Base indicator light does not turn blue or pulsing yellow, please start a chat with our Customer Success Team here or give us a call at 1-888-4-Fi-DOGS.