Offline Fi Device Troubleshooting

1. Ensure that your Fi Charging Base is plugged in.
2. Place your Fi tracker on the base. Your Base Light should turn blue.
3. On the back of your base, locate the Charging Base Button (next to the Micro-USB port). Hold the button for 5 seconds.
4. The Fi Base Light will turn red. Once your collar light flashes green, the tracker is reset.

1. Remove the Fi Mini tracker from the Strap or Soft Case on your pet's collar/harness.
2. Ensure that your USB-C cord and adaptor are plugged in. Then, plug in the USB-C charger to your Fi Mini tracker.
3. Next to where you plug your Fi Mini into the tracker is a small button. Press and hold the button for 5 seconds. You'll see the light indicator turn blue and blink 3 times when the tracker reset starts.
4. Once the tracker reset is complete, you'll see the light indicator turn green and flash 3 times.

If your Fi Ultra is plugged in:

1. Press and hold the button for 3 to 4 seconds, then release. Your tracker restarts on its own, and a quick green flash confirms it is on.

If your Fi Ultra is unplugged:

1. Press and hold the button for 3 to 4 seconds, then release. The light turns blue, then briefly red before powering off.
2. Wait 30 seconds.
3. Press and hold the button for 3 to 4 seconds to power it back on. A quick green flash confirms it is on.

1. Ensure that your Fi Charging Base is plugged in.
2. Place your Fi tracker on the base. Your collar should emit a blue light.
3. Locate the Reset Button on the bottom of your base.
   • Since the Reset Button is small, you may need something small, such as a pen, to press the button.
4. Hold the Reset button in for 5 seconds until your collar stops flashing red. Once the light stops flashing, remove your collar from the base.
5. Wait 30 seconds and place the collar back on the base. Once back on the base, your reset is complete.