If your Fi Tracker is online, the Fi App can assist in guiding you to its location. Use the guidance below to help locate your tracker based on its current connection source.
Locating Your Tracker by Connection Type
Connected to the Fi Base
Your tracker is nearby, typically within 100 feet of the Fi Base, as the connection is via Bluetooth. Start your search indoors or around the area where your Fi Base is located.
Connected to a Mobile Device
Your tracker is very close to you, within approximately 100 feet, as it connects via Bluetooth to your phone. Check around your immediate vicinity.
Connected to Wi-Fi
Your tracker is indoors or near your home, as it can connect to your Wi-Fi network.
Check the area associated with the Wi-Fi location, focusing indoors or near your home.
Connected to GPS or LTE-M
Open the Live Tab in the Fi App to see the most recent GPS location. The displayed location is accurate to within 60 feet, so check the area shown on the map preview.
Additional Tips
- When searching at night or in dark locations, toggle on your tracker light (Series 2, 3, or 3+ only) to increase visibility.
- Try searching between couch cushions or anywhere your pet likes to relax if your tracker was lost after being removed indoors.
- If your pet loves stashing treasures, check their bed or favorite hangout spot; it might just be hiding there!
Still no luck? Reach out to Fi Customer Experience for assistance with replacing a lost tracker.