When you add a base to your Fi App, you'll be automatically prompted to set up a Wi-Fi network, as the Fi Base requires Wi-Fi to properly report your dog's location. See: Fi Base: How It Works.
If your Fi Base is moved, or the previously associated Wi-Fi Network details change, you'll need to update your Fi Base's Wi-Fi.
Your Series 3 Fi Base has an indicator light. It will show a static yellow light 🟡 if the base does not have Wi-Fi connectivity.
Steps to Update the Wi-Fi for Your Fi Base
- Open the Fi App.
- Tap your dog's Profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines:
- Tap Bases:
- If a base is offline, you will see a red exclamation next to the base that is offline:
- Tap into the base you want to update Wi-Fi for, and then tap UPDATE Wi-Fi:
Tap Continue to choose your Wi-Fi network:
Once the app scans the Wi-Fi networks, a list of available networks will pop up. Tap your network from Choose a Network:
Note: The Fi base only connects to 2.4GH wi-fi networks.
- Enter your network's Wi-Fi password within Join Network and then tap Connect:
- If Wi-Fi connects properly, you will get a screen saying Your Fi Base is all set!
- The app will ask you to setup a Safe Zone, see: What is a Safe Zone?:
- We'll automatically suggest an address based on your current location. You can type in a different address if needed. Once the proper address is shown, tap Save:
- Within Safe Zone Setup, you will need to Name your safe zone. Pick a unique name that describes the location, such as Home. See: How Do I Setup and Edit a Safe Zone? for more information. Tap Next:
- Once completed, the app will say Base Configued:
If your Wi-Fi network does not appear in the list:
- Ensure that the 2.4GHz band is enabled. The Fi Base only connects to 2.4GHz Wi-Fi Networks. You can refer to your Wi-Fi router manufacturer documentation or Wi-Fi router manufacturer's online support center if needed.
- Restart your router.
- Try to cancel / reopen the Wi-Fi selection screen.
- Move your base to a location with better Wi-Fi range coverage.
- Try making sure there is a clear line of sight between you, the base, and the router.