When you add a Fi Charging Base to your Fi App, you'll be automatically prompted to set up a Wi-Fi network, as the Fi Base requires Wi-Fi to properly report your dog's location. See: Fi Base: How It Works.
If your Fi Base is moved, or the previously associated Wi-Fi Network details change, you'll need to update your Fi Base's Wi-Fi.
Your Series 3 Fi Base has an indicator light. It will show a static yellow light 🟡 if the base does not have Wi-Fi connectivity.
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Steps to Update the Wi-Fi for Your Fi Base
- Open the Fi App.
- Tap your dog's profile picture in the lower right corner. Once you are in the profile, tap the 3 stacked lines to open the Settings Menu:
- Tap Bases:
- If a Fi Charging Base is offline, you will see a red exclamation next to the base that is offline:
- Tap into the base you want to update Wi-Fi for, and then tap UPDATE Wi-Fi:
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Tap Continue to choose your Wi-Fi network:
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Once the app scans the Wi-Fi networks, a list of available networks will appear. Tap your network from Choose a Network:
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Note: The Fi base only connects to 2.4GH Wi-Fi networks.
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- Enter your network's Wi-Fi password within Join Network and then tap Connect:
- If Wi-Fi connects properly, you will get a screen saying Your Fi Base is all set!
- The app will ask you to set up a Safe Zone; see: What is a Safe Zone?:
- We'll automatically suggest an address based on your current location. You can type in a different address if needed. You will want to ensure the safe zone shape correctly covers the area in the map you consider safe, even if this updates the address to appear incorrect. Once the proper address is shown, tap Save:
- Within Safe Zone Setup, you will need to Name your safe zone. Pick a unique name that describes the location, such as Home. See: How Do I Setup and Edit a Safe Zone? for more information. Tap Next:
- Once completed, the app will say Base Configured. Tap Continue to exit the screen.
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Troubleshooting
If your Wi-Fi network does not appear in the list:
- Ensure that the 2.4GHz band is enabled. The Fi Base only connects to 2.4GHz Wi-Fi Networks. You can refer to your Wi-Fi router manufacturer's documentation or Wi-Fi router manufacturer's online support center if needed.
- Restart your router.
- Try to cancel/reopen the Wi-Fi selection screen.
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Move your base to a location with better Wi-Fi range coverage.
- Make sure there is a clear line of sight between you, the base, and the router.